Customer Support Engineer/30-50.000Kc/Frydek – Mistek

Customer Support Engineer/30-50.000Kc/Frydek – Mistek

Job Responsibilities:
The succesfull candidate will be responsible for technical support, planning, installation and training of clients´ technologies for their customers. More specifically:

- Provide first-line technical support via phone, email, and web to licensed customers of all SW products.
- Troubleshoot complex technical problems; perform in-depth research and analysis, develop test scripts, and reproduce customer-observed product behavior.
- Log details of all cases including research completed, email exchanges, and steps taken during each transaction, through the resolution and closure of the case.
- Escalate issues to engineering as needed to ensure timely and satisfactory resolution for the customer.
- Participate in account management activities such as demonstrations; presentation of product features, account management consulting on use of product, Webex presentations, etc.
- Deliver and assist customers in the installation, deployment and use of our SW technologies according to the agreement concluded between the customer and our company.
- Perform remote installs of the PI software
- Prepare and maintain accurate and complete engineering reports and customer specific documentation as required by the agreement with the customer and by our company.
- Develop, maintain and give training classes on proper technologies
- Collaborate with SW training personnel on the design of training materials or teach client courses based on those materials.
- Assist the account management team by identifying and communicating additional opportunities for our products to solve customer needs.
- Comply with customer safety programs as required by contract terms, regulations, or guidelines specific to customer sites.
- Maintain personal knowledge and skill levels according to guidelines established by our company through recurrent annual training within the Company or designated external resources.
- Submit expense reports and practice financial management consistent with company guidelines and using company systems.
- Completion of the current Microsoft certification exam within the first 6 months of employment.

Requirements:

- BS, MS or PhD in Chemical, Mechanical or Electrical Engineering
- A basic knowledge of application development in an object oríented programming language such as Visual Basic, Visual C++ or Visual Basic Net
- Demonstrated knowledge, interest and skill in the use of Information Technology within the process industry domain, typically derived from employment or consulting
- IT Skills consisting of a basic knowledge of operating systems, advanced knowledge of Microsoft Office suite, Microsoft Windows and knowledge of a programming language.
- Mobility is required, given that the travel customer sites may be required.
- Essential traits for success are those of being a self directed, well organized, autonomous type of individual.
- Good communication (written, verbal and listening) skills, personal tact and diplomacy, and excellent problem solving skills are mandatory.

If you are interested in this opportunity and meet most of requirements please send your cover letter and your CV in EUROFORMAT in English directly to recruit@cdr-cz.com, mobile: +420 725 883 835, telephone: +420 596 111 690.

€ 50 000 (SKK 1 506 300), moravskoslezsky-kraj