SENIOR SERVICE DESK SPECIALIST

LOCATION:
Ostrava, Czech Republic

INFO:
Business Information Services (BIS) is an internal support function which provides common IT applications and infrastructure looking for economy of scale and efficiency in IT operations. In a continued effort to provide cost effective IT services, BIS launched early 2008 a Development and Support Center in Ostrava, Czech Republic. This center includes a Service Desk for the company’s business applications.

JOB DESCRIPTION:
The Enterprise Applications Service Desk team is now looking for a motivated, hard working individual. The successful candidate will be working in an international environment and be responsible for a variety of tasks including:
- Taking care of customers´ requests by email, telephone and other communication channels
- Attend and log service desk calls to the incident management system
- Analyze, solve and communicate incidents of ERP systems and other business applications to the customers
- Co-operate with other members of the IT department
- Participate on projects and service desk development
- Follow-up unresolved issues and provide feedback to customers accordingly
- Administrative tasks of Service desk team

JOB REQUIREMENTS:
- The ideal candidate will have the following skills and competences:
- Excellent customer service and interpersonal skills
- Working experience in SD process and tool development
- Fluent in English
- Ability to work independently and under pressure
- Very good analytical skills
- Excellent communication skills
- Project and leadership experience
- Service desk operation experience
- Flexibility to work in shifts
- Flexibility for on call emergency service out of standard service hours (24/7 service)
- Deeper knowledge of business processes
- Capability to work in international teams
- Degree in Business Administration or IT or equivalent
- 1 – 3 years of relevant working experience

OTHER SKILLS THAT WILL BE CONSIDERED A PLUS:
• Familiar with ITIL, in particular Incident management
• Knowledge of sales and supply chain business processes
• Knowledge of paper and forest industry

BENEFITS:
• 5 weeks holiday
• Vouchers
• Contribution to life insurance
• Pension plan
• English lessons
• Flexible working hours
• Parking place near the office
• International environment
• Teambuilding activities
• Snacks at the workplace
• No dress code

If you are interested in this opportunity and meet most of requirements please send your cover letter and your CV in EUROFORMAT in English and in Czech directly to nabor@cdr-cz.com, mobile: +420 774 554 545, telephone: +420 596 111 690.

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